Terms and Conditions

1. Introduction

Welcome to Zarpar.com.co ("we", "our", or "Zarpar"). These Terms and Conditions govern your use of our platform for booking maritime experiences, accommodations, and related services in Colombia.

By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Zarpar operates as an online marketplace connecting service providers (hotels, boat operators, tour operators) with customers seeking maritime experiences and accommodations.

• Day passes to beach clubs and resorts
• Overnight stays at coastal accommodations
• Boat rentals and maritime tours
• Island excursions and experiences
• Combo packages and special events

3. Booking and Reservations

3.1 Booking Process

To make a reservation, you must provide accurate and complete information including: full name, email address, phone number, and payment details.

3.2 Confirmation

A booking is confirmed once payment is processed and you receive a confirmation email. Please retain this email as proof of your reservation.

3.3 Payment

We accept payments through Mercado Pago and Wompi. Payment options may include:

• 100% upfront payment
• 50% deposit (where applicable)

3.4 Discount Coupons

Zarpar may issue discount coupons or promotional codes for payments made through our payment gateways. The following rules apply to all coupons, in addition to any specific conditions communicated with each campaign:

• Coupons are personal and non-transferable, and cannot be exchanged for cash.
• Unless otherwise stated, each coupon may be redeemed only once per customer (identified by email address and/or identification number). Some coupons may allow one redemption per customer per vessel.
• Coupons have a validity period and/or a maximum number of total redemptions; once reached, the coupon is no longer valid.
• Coupons are not cumulative with other coupons or promotions. A coupon may be combined with the bank transfer discount only as configured for the active campaign: by default the customer receives the greater of the two discounts, unless Zarpar enables adding both.
• Coupons may require a minimum booking amount and may be limited to specific vessels.
• Each coupon is valid only for the experience it was issued for (full-day boat tour, sunset tour, etc.). Since prices differ significantly, a coupon for full-day tours does not apply to sunset tours and vice versa.
• If a booking with a redeemed coupon is cancelled, the redemption may be released at Zarpar's discretion.
• Zarpar reserves the right to cancel bookings and/or invalidate coupons in case of fraud, misuse, or attempts to circumvent these rules (e.g., using multiple identities), and to modify or terminate any coupon campaign at any time.
• Refunds for bookings paid with a coupon are calculated on the amount actually paid, not on the price before the discount.

3.5 Bank Transfer Payment (Offline)

We may offer the option to pay by bank transfer with an automatic discount. The following conditions apply:

• When choosing bank transfer, the customer has a limited time window (displayed on screen at checkout) to complete the transfer. If the time expires, the booking request is automatically cancelled, the date is released, and the customer must submit a new booking request.
• The booking is confirmed only after Zarpar's administration verifies the transfer and approves the payment. Confirmation notifications and the electronic invoice are issued upon approval.
• The bank transfer discount may be combined with a discount coupon according to the active campaign: by default the customer receives the greater of the two, and Zarpar may enable adding both. It is not cumulative with other promotions.
• Only one active bank transfer request is allowed per customer at a time.
• Zarpar reserves the right to reject or cancel transfer payment requests in case of suspected fraud or misuse of the discount.

4. Cancellation and Refund Policy

4.1 Customer Cancellations

• More than 7 days before: 80% refund
• 3-7 days before: 50% refund
• Less than 3 days: No refund

4.2 Weather Cancellations

In case of severe weather conditions deemed unsafe by maritime authorities or the service provider, you may reschedule or receive a full refund.

4.3 Provider Cancellations

If a provider cancels your booking, you will receive a full refund or be offered an alternative service of equal or greater value.

5. User Responsibilities

• Arrive on time at the designated meeting point
• Bring valid identification documents
• Follow all safety instructions provided by staff
• Respect the Conduct Rules on Board and Islands (see separate document)
• Declare any medical conditions that may affect your participation

6. Liability

6.1 Service Provider Responsibility

Service providers are responsible for the delivery of their services. Zarpar acts as an intermediary and is not liable for the actions or omissions of service providers.

6.2 Personal Belongings

You are responsible for your personal belongings. Neither Zarpar nor service providers are liable for lost, stolen, or damaged items.

6.3 Medical Conditions

Participation in maritime activities is at your own risk. Consult with your physician if you have any health concerns. We are not liable for any health-related incidents.

7. Age Requirements

Minors (under 18) must be accompanied by a responsible adult. Some activities may have specific age restrictions.

8. Intellectual Property

All content on Zarpar.com.co, including text, graphics, logos, and images, is the property of Zarpar or its content suppliers and is protected by copyright laws.

9. Privacy

Your use of our platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Colombia. Any disputes arising from these terms shall be resolved in the courts of Colombia.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

• Email: info@zarpar.com.co
• Phone: +57 310 123 4567